Shipping & Returns Policy

Product Stock & Price Information

• Stock and price information on our website is updated up to 4 times per day from our inventory and order processing system
• All prices listed on our website are GST-inclusive
• BY ORDER products are not kept in stock
• We recommend contacting us prior to placing an order if you are placing an order for a product that has a low quantity in stock (i.e. Less than 5 items) or the quantity you require is more than 5 items

Order Placement & Acceptance

• All order placed with ITSPOT.COM.AU, with the exception of Purchase Orders (accepted only for orders where price of goods exceeds $10K), must be placed via the ITSPOT.COM.AU website
• All orders placed through our website are subject to our acceptance and we reserve the right to decline any order prior to issuing an invoice. Any product listing on the ITSPOT.COM.AU website is not an offer to sell, and no order shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by ITSPOT.COM.AU
• A full refund will be issued for any declined orders where a payment for the order has been made by the customer

Order Payment

• Payment for the full amount of the order must be received before the order will be processed by us
• Payment for the order can be made by any of the following methods:
  • Credit Card (2.5% Handling Fee) - Immediate Clearance
  • PayPal (2.5% Handling Fee) - Immediate Clearance
  • American Express (2.5% Handling Fee) - Immediate Clearance
  • Electronic Funds Transfer - 24 Hours Clearance
  • Electronic Fund Transfer from NAB Account – Immediate Clearance
  • Over the Counter Deposit into Bank Account - Immediate Clearance
  • Cheque – Up to 5 Days Clearance
• Bank Account Details:
  Bank: National Australia Bank
  Account Name: ITSPOT COM AU PTY LTD
  Account BSB: 083324
  Account Number: 835213215
• Cheque Forwarding Address:
  PO Box 29
  Reservoir, VIC, 3073

Order Fulfillment & Shipping

• Shipping charges apply to all orders
• Shipping Costs are calculated based on the weight and volume of the goods, number of shipments and the delivery location and is determined at the time of order placement
• We may be able to consolidate shipping for orders with multiple items. We will only do so if you request us to do so in the Order Comments at the time of placing the order
• We only ship to physical addresses, where a person is available to sign for delivery. (To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the delivery during normal business hours.)
• Shipping and dispatch times on our website are indicative only
• Orders for in-stock products are processed within 1 business day of receipt of payment
• Orders for in-stock products made prior to 12pm will generally be shipped on the same day and delivered the following business day
• Orders for in-stock products made after 12pm will generally be shipped in the following day and delivered within 2 business days
• Orders for in-stock products where the quantity ordered is larger than the quantity available may be shipped in a single or multiple shipments depending on the ETA for the outstanding quantity. Please let us know your preference the Order Comments at the time of placing the order
• Orders for products with an ETA will be shipped once the product is received into stock. ETA is an ESTIMATED Time of Arrival as indicated by the supplier or manufacturer and is hence subject change. You should check your orders status history on our website for any changes to the ETA
• Orders for products marked as BY ORDER will be shipped once the product is ordered and received into stock. BY ORDER products will generally take approximately 2-6 weeks to arrive into stock. Please contact us for an ETA.
• Out-of-stock products will be placed on backorder
• Orders with multiple shipments will most likely result in shipments arriving at different times. Please check the number of shipments for your order during the checkout process
• You should check your orders status history on our website to stay up-to-date with your order progress

Order Cancellation

• You can cancel your order or part there of before you accept delivery
• If we incur any fees or charges (e.g. credit card fees, courier fees, restocking fees, etc) these will be passed on to you and deducted from the refund.
• The refund will be issued once we have confirmed the delivery has been stocked and we have been advised of any fees that will be charged by third parties (This may take up to 2 weeks)

Order Tracking

• Orders can be tracked via the My Account page on our website
• Where possible we will insert courier consignment note numbers in the Order History

Loss and Damage

• Shipping Insurance is available for your goods, and must be purchased at the time of the order. Insurance is optional and charged at 2% of the value of goods. We strongly recommend insuring your goods against transit damage
• It is the customer's responsibility to ensure that the customer or their authorised representative inspects the delivery to ensure the delivery has been made in full (as per the accompanying Consignment Note) and has not sustained any transit damage
  • When the customer or the authorised representative signs a Proof of Delivery (POD) they are confirming that the consignment has been delivered in full and is in good condition (i.e. no visible physical damage)
  • If a shipment arrives with a damaged carton or item, the delivery should be rejected and POD not signed or the POD must have the damage noted on it, any carton identifier available, signature, name and date as above
  • No returns for goods without the above information on the POD will be accepted, as these items cannot be claimed against insurance

Fraud Prevention

• Calling the customer and/or the owner of the credit card on a landline number
• Verifying the landline number as belonging to the delivery or billing address
• Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
• Requesting the courier to verify and record the identity of the recepient on delivery
• Requesting a photocopy of the credit card to be faxed to us (to verify physical posession of the card)

Additional Fees and Charges

• If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion
• An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours
• We may require that all charges are paid before re-delivery is re-attempted

Manufacturer Promotions

Refunds

• You can cancel any order or part there of prior to shipping without any penalties or fees
• Customer must research manufacturer’s specifications before making a decision to purchase
• We take no responsibility for any compatibility issues of the hardware or software purchased from us
• We generally do not provide refunds or exchanges for incorrectly ordered goods that have been delivered
• If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% or more may apply

Warranty

• All goods sold by us are covered by Statutory Warranty. Please consult with the ACL with regard to your rights under the ACL.
• All new products sold by us are also covered by Express Manufacturer Warranty
• Most of the goods carry 12 months Express Manufacturer Warranty
• Some goods such as Monitors and Printers carry Extended Manufacturer Warranty. You should check with the Product Manufacturer for Extended Manufacturer Warranty details
• We handle all warranty claims as required by the law, but you may find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia as this may save up to 4 weeks of handling time

Returns/Warranty Claims

• All costs associated with returning faulty goods are the customer's responsibility
• All forward returns will be rejected
• You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim.
• A replacement item will only be shipped once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim
• BEFORE returning any faulty goods to us you must initiate a return / warranty claim from the My Returns / Warranty Claims section of the My Account page
• Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the faulty item
• The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. If you cannot return the goods to the Service Centre within 7 days please advise us as soon as possible.
• The RA Number MUST be clearly displayed on the return package
• Any goods returned without an RA Number will be not accepted and shipped back to you at your expense
• Returned goods should be returned with the accessories (e.g. Power Supply, Cables, etc) to enable for fault finding without delays.
• Our Service Centre reserves the right to reject incomplete or poorly packaged items
• Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $50 service fee may be charged and the non-faulty item will be shipped back to you at your expense